Shipping & Returns Policy

1. Processing & Shipping

Order processing takes 3-5 business days before your order is shipped out. Processing occurs Monday-Friday. Orders placed over the weekend will be processed on the next business day which is Monday. Express Shipping orders are 2 to 3 business days.

  • Express Domestic shipping is 2-3 business days depending on your location.
  • Flat Rate Domestic shipping is 5-7 business days depending on delivery location.
  • International Shipping is 7-10 business days. Also factor in your location.
  • Hair Control Studio will not replace lost or stolen items that was delivered to the verified address you provided during checkout.
  • All packages shipped via USPS, Monday through Friday.

2. Your Tracking Number

Shipping activity is viewable within 24 hours after you receive your tracking number. Your package can be tracked at You’ll receive your tracking to your email from PayPal or USPS service. If you don’t see your tracking email, please check your spam folder. After 2 days from placing an order and you don’t have a tracking number, please contact customer service at

3. Editing Your Order

We process orders daily to ensure a quick delivery. Therefore, orders cannot be changed or altered once your payment is confirmed.

4. Returning An Order

We’re happy to announce that we offer a return policy on unopened items within seven (7) days of delivery. While our return rates are very low, we understand if you need to exchange or return an item. And we are happy to accommodate you as long as the item has not been opened, worn or tampered with. Please also view our Terms & Conditions.

5. Receiving Refunds

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the eligible returned item was not opened. And that the Hair Control Studio security seal was not broken. After we process your refund, it generally takes about 48 hours before it shows back in your bank or card.


6. Where To Ship Returns To

You will need a Return Authorization Number (RAN). Please contact our customer service to get a RAN and instructions.

Last updated: March 3, 2022

Shipping & Returns 05.22.22